You can Sign In to the 24 SJU - Smart Shopping app using your Bank ID.

Yes, the 24 SJU - Smart Shopping app prioritizes your security. When you Sign In using Bank ID, you are guided through a secure and encrypted process to ensure the confidentiality of your Sign In information.

Yes, when Signing in using Bank ID, you may be prompted to verify your identity through Bank ID's authentication process. This is an added layer of security to ensure your account's protection.

If you experience any difficulties with the Sign In process, you can access the app's help resources or contact 24 SJU support through info@24-sju.se.

Currently, the 24 SJU - Smart Shopping app offers the convenience of Signing in using Bank ID. Email and password based Sign In is not available.

To access store navigation features, simply open the app's dashboard, where you'll find a "Stores" menu. From there, you can explore nearby stores and plan your visit.

Yes, you can use the search functionality within the "Stores" menu to find specific stores. Just enter the store name or store location to locate the store you're looking for.

Absolutely. The app provides distance information for each store listed in the "Stores" menu. This helps you identify how far a store is from your current location.

To navigate to a chosen store, select the store's listing within the app's "Stores" menu, and click on “Get Direction”. You will be redirected to your Map Application where you can navigate to the selected store.

When you're really close to the store, go to the app's dashboard and tap on the 'Door' button. After you do that, a screen will pop up, and it will ask you to swipe a button that says 'Swipe to Open.' Once you swipe that button, the store door will open, and you can go inside.

The "Door" button feature primarily requires that you are in the vicinity of the store you wish to enter. Make sure your location services are enabled on your device for accurate proximity detection.

You can use the "Door" button 24/7. Once opened, the store door will stay open for 10 seconds.

If you encounter any issues when attempting to open the store door using the app, please contact the store's support or refer to the app's help resources for troubleshooting steps.

It's easy! Simply go to the "Scan" menu on the app's dashboard. From there, you can use your device's camera to scan the barcode of the product you want to buy.

When you scan a product's barcode, the app will automatically identify the product and add it to your cart.

In general, there's no specific limit to the number of products you can add to your cart. You can keep scanning and adding products until you're ready to proceed to checkout.

Yes, you can use the app to scan products from any 24-Sju store that is listed in the 24 SJU - Smart Shopping app.

You don't need a separate barcode scanner device. You can use your smartphone's built-in camera to scan product barcodes.

If the app encounters difficulty recognizing a barcode, doublecheck the barcode for accuracy and try scanning again. If the issue persists, consult the app's help resources or reach out to customer support through the app for prompt assistance.

Absolutely. You can review and edit the items in your cart before proceeding to checkout. This includes adjusting quantities, removing items, and applying any available discounts or offers.

If you accidentally added the wrong product to your cart, you can easily remove it by tapping the "X" button next to the product in the cart.

Weight products are items that are sold by weight, such as fruits, vegetables, or deli items. To purchase weight products, you'll need to use a scaling machine available at the store. First, weigh the products you want to buy using this machine.

After weighing your selected weight products, you will receive a barcode generated from a Barcode Printer. To add these products to your cart in the app, simply use your device's camera to scan this barcode.

No, you don't need any special equipment. You can use your smartphone's built-in camera to scan the barcode generated for weight products.

Generally, you will need to scan each barcode separately. This ensures that each weight product is accurately added to your cart.

When scanning weight product barcodes, make sure your device's camera is focused, and there's adequate lighting. Hold the device steady, align the barcode within the camera's view, and ensure the barcode is clear and not damaged.

If you mistakenly add the wrong weight product to your cart, you can easily remove it by tapping the "X" button next to the item in your cart.

To purchase products from the vending machine, you can access the vending machine Menu either from the Dashboard or the Scan Page of the app. From there, you can add the products you wish to buy to your cart.

Yes, you can use the search bar within the vending machine menu to quickly locate vending machine products. Just enter the product name or relevant keywords to find what you're looking for.

During the checkout, you will be prompted to verify your age through video streaming. This step is essential for ensuring that only eligible individuals make these purchases securely.

Depending on local regulations and store policies, you may be required to show your ID to confirm your age when purchasing vending machine products. This additional step helps ensure compliance with age-restricted product sales.

Yes, the age verification process through video streaming is designed to be secure and confidential. It is meant to protect both your identity and the store's compliance with age-restricted product sales regulations.

If you do not pass the age verification process, you may not be able to complete the purchase of vending machine products. You can contact the store's support or customer service for further assistance in such cases.

Yes, you can review and adjust the quantity of vending machine products in your cart, just like with any other items. Click the (-) and (+) buttons next to the product to modify the quantity.

Yes, you can! When scanning products into your cart, you can find and apply offers directly in the Product Dialog that appears after scanning.

Absolutely, For products from the vending machine, you can discover and apply offers in the Product Listing.

Yes, you can review and apply offers for products already in your cart. The app provides an "Offers" button next to the product in the Cart, allowing you to review and apply Offer to the item.

Offer eligibility may vary depending on the specific terms of each offer. Some offers may apply to specific product, while others may have minimum purchase requirements. Make sure to check the offer details for any restrictions.

In some cases, you may be able to apply multiple offers to a single product, depending on the product.

Yes, once you apply an offer to an eligible product, the discount will be reflected immediately in your cart's total amount.

If you encounter issues with offers or have questions about specific offers, please refer to the app's help resources or contact customer support through the app for assistance.

To verify the products in your cart, you can either click the "Cart" button from the Dashboard or access the cart from the bottom menu in the Scan Page. Both options allow you to view the contents of your cart.

Yes, you can. To customize the quantity of products in your cart, click the (-) and (+) buttons next to the respective products. This allows you to increase or decrease the quantity as needed.

If you wish to remove a product from your cart, simply click the (X) button next to the product in the cart. This action will remove the selected product from your cart.

In general, there is no specific limit to the number of products you can have in your cart. You can continue adding items to your cart as long as you want, provided they are available in the store.

Yes, you can review the total cost of the items in your cart before proceeding to checkout. The app will display the subtotal of your cart, including any applicable taxes or discounts.

Typically, the 24 SJU - Smart Shopping app is designed for real-time shopping, and the cart will be discarded once you exit the store. It's recommended to complete your purchase during your current shopping session.

If you experience any issues with your cart or have questions about the items within it, please refer to the app's help resources or contact customer support through the app for assistance.

To complete your purchase, simply proceed to the checkout when you're ready. You can complete your purchase through Swish payment option provided by the app.

Yes, your payment information is prioritized for security when using the Swish payment gateway. The gateway is designed to ensure the safe and secure processing of your payment details.

The 24 SJU - Smart Shopping app currently supports a secure Swish payment method for processing your transactions.

If you experience any issues during the checkout process or have questions about your payment, please refer to the app's help resources or contact customer support through the app for prompt assistance.

Yes, once your transaction is successfully completed, you will receive a purchase confirmation or receipt. This document will include essential details related to your purchase, ensuring you have a record of the transaction.

A purchase receipt typically includes information such as the date and time of the transaction, a list of the purchased items, the quantity of each item, the total cost, any applicable taxes and the payment method.

The 24 SJU - Smart Shopping app provides a "History" feature that allows you to review your past transactions. You can access this feature to see details of your previous purchases and payments.

Yes, you can download the receipt for your records.

If you do not receive a purchase receipt after completing a transaction, you can contact customer support through the app to request a copy or clarification regarding the receipt.

Yes, you can use the purchase receipt for expense tracking or tax purposes. It provides a record of your transaction, including the items purchased and the amount spent.

After completing your payment for a purchase that includes products from a vending machine, you will see a screen prompt instructing you to collect the products. Stand in front of the vending machine and click the "Collect Products" button located at the bottom of the prompt screen.

Yes, you should stand directly in front of the vending machine to collect your purchased products.

Once you click the "Collect Products" button, the vending machine will dispense the products that you have purchased, making them available for you to pick up.

The products from the vending machine will be dispensed only after you click the "Collect Products" button. Make sure to collect the products before you exit the store.

If you encounter any issues or have concerns while collecting products from the vending machine, please refer to the app's help resources or contact customer support through the app for assistance.

To access and view your profile details, navigate to the "Profile" section through the "Settings" menu within the app.

In your profile details, you can find your name, email address, the sign-in method you used (Bank ID), and your personnummer (personal identification number).

No, currently you cannot edit or update your profile information. The profile information is fetched from the third-party which you use to sign in into our app.

Yes, your profile information is typically kept secure and private. We prioritize the protection of user data and personal information.

If you notice incorrect information in your profile or have questions regarding your profile details, please refer to the app's help resources or contact customer support through the app for assistance.

To contact store support, go to the "Settings" section within the app. There, you'll typically find a "Call Store Support" option. Clicking on this option will connect you to the store's customer support for any assistance you may require.

You can seek various types of assistance from store support, including help with product inquiries, purchase-related questions, technical issues, and any other concerns related to your shopping experience.

Store support availability may vary depending on the store's operating hours and policies. Typically, stores aim to provide support during their regular business hours, but some may offer extended support services.

Yes, store support services within the app are designed to be secure and private. Your interactions with store support are typically confidential.

Yes, you can generally request assistance from store support for any purchases made through the Mobile App and Shopping Machine.

If you encounter any issues with the store's customer support service, you can reach out to 24 SJU Support through info@24-sju.se.

To access help resources, navigate to the "Settings" menu within the app. There, you will typically find a "Help" section. Click on this section to access helpful guidance on app usage, troubleshooting, and frequently asked questions.

In the "Help" section, you can usually find information and resources such as Help guides, FAQs and step-by-step instructions for using the app effectively.

Yes, we provide a search function within the help resources, allowing you to search for specific topics or issues.

The app's help resources are updated to reflect changes in app features, address new issues, and provide solutions to common problems. It's a good practice to check for updates if you encounter issues.

No, you have to be online to access the help resources.

If you can't find the information you need in the help resources, you can often contact customer support through the app for personalized assistance or further clarification.