FAQ
Help Guide

In this 24 SJU – Smart Shopping FAQ section, we’ll address common questions and shed light on the tools and techniques that can empower you to shop smarter.

Sign In

What are the available Sign In methods for the 24 SJU - Smart Shopping app?
You can Sign In to the 24 SJU - Smart Shopping app using your Bank ID.
Is my Sign In information secure when using Bank ID?
Yes, the 24 SJU - Smart Shopping app prioritizes your security. When you Sign In using Bank ID, you are guided through a secure and encrypted process to ensure the confidentiality of your Sign In information.
Are there any additional verification steps when using Bank ID for Sign In?
Yes, when Signing in using Bank ID, you may be prompted to verify your identity through Bank ID's authentication process. This is an added layer of security to ensure your account's protection.
What if I encounter issues during the Sign In process?
If you experience any difficulties with the Sign In process, you can access the app's help resources or contact 24 SJU support through info@24sju.se.
Is there an option to Sign In using my email and password?
Currently, the 24 SJU - Smart Shopping app offers the convenience of Signing in using Bank ID. Email and password based Sign In is not available.
If you have any further questions or require additional assistance regarding the 24 SJU – Smart Shopping app’s Sign In process, please reach out to 24 SJU Support through info@24sju.se.

Navigation

How do I access the store navigation features within the 24 SJU - Smart Shopping app?
To access store navigation features, simply open the app's dashboard, where you'll find a "Stores" menu. From there, you can explore nearby stores and plan your visit.
Can I search for specific stores within the app?
Yes, you can use the search functionality within the "Stores" menu to find specific stores. Just enter the store name or store location to locate the store you're looking for.
Is it possible to view the distance to a store before visiting it?
Absolutely. The app provides distance information for each store listed in the "Stores" menu. This helps you identify how far a store is from your current location.
What if I want to navigate to a specific store?
To navigate to a chosen store, select the store's listing within the app's "Stores" menu, and click on “Get Direction”. You will be redirected to your Map Application where you can navigate to the selected store.

Opening the Store Door

How can I open the store door when I'm near the store?
When you're really close to the store, go to the app's dashboard and tap on the 'Door' button. After you do that, a screen will pop up, and it will ask you to swipe a button that says 'Swipe to Open.' Once you swipe that button, the store door will open, and you can go inside.
Are there any specific requirements for using the "Door" button feature?
The "Door" button feature primarily requires that you are in the vicinity of the store you wish to enter. Make sure your location services are enabled on your device for accurate proximity detection.
Is there a time limit for using the "Door" button feature, or can I use it at any time during the store's operating hours?
You can use the "Door" button 24/7. Once opened, the store door will stay open for 10 seconds.
What happens if I encounter issues while trying to use the "Door" button?
If you encounter any issues when attempting to open the store door using the app, please contact the store's support or refer to the app's help resources for troubleshooting steps.
If you have more questions or need further assistance with navigation, finding stores, or opening store doors using the 24 SJU – Smart Shopping app, please reach out to customer support through the app for prompt assistance.

Scanning and Adding Products to Cart

How do I start adding products to my cart using the 24 SJU - Smart Shopping app?
It's easy! Simply go to the "Scan" menu on the app's dashboard. From there, you can use your device's camera to scan the barcode of the product you want to buy.
What happens when I scan a product's barcode in the app?
When you scan a product's barcode, the app will automatically identify the product and add it to your cart.
Is there any limit to the number of products I can scan and add to my cart?
In general, there's no specific limit to the number of products you can add to your cart. You can keep scanning and adding products until you're ready to proceed to checkout.
Can I scan products from any store using the 24 SJU - Smart Shopping app?
Yes, you can use the app to scan products from any 24-Sju store that is listed in the 24 SJU - Smart Shopping app.
Do I need a special barcode scanner device, or can I use my phone's camera?
You don't need a separate barcode scanner device. You can use your smartphone's built-in camera to scan product barcodes.
What if the app doesn't recognize the barcode of a product I want to add to my cart?
If the app encounters difficulty recognizing a barcode, doublecheck the barcode for accuracy and try scanning again. If the issue persists, consult the app's help resources or reach out to customer support through the app for prompt assistance.
Can I review and edit the items in my cart before making a purchase?
Absolutely. You can review and edit the items in your cart before proceeding to checkout. This includes adjusting quantities, removing items, and applying any available discounts or offers.
What should I do if I accidentally added the wrong product to my cart?
If you accidentally added the wrong product to your cart, you can easily remove it by tapping the "X" button next to the product in the cart.
These FAQs should help you better understand how to scan and add products to your cart using the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Weight Products

What are weight products, and how do I purchase them using the 24 SJU - Smart Shopping app?
Weight products are items that are sold by weight, such as fruits, vegetables, or deli items. To purchase weight products, you'll need to use a scaling machine available at the store. First, weigh the products you want to buy using this machine.
Once I've weighed the products, how do I add them to my cart in the app?
After weighing your selected weight products, you will receive a barcode generated from a Barcode Printer. To add these products to your cart in the app, simply use your device's camera to scan this barcode.
Do I need any special equipment to scan the barcode generated for weight products?
No, you don't need any special equipment. You can use your smartphone's built-in camera to scan the barcode generated for weight products.
Can I scan multiple weight products at once, or do I need to scan each barcode separately?
Generally, you will need to scan each barcode separately. This ensures that each weight product is accurately added to your cart.
Are there any specific instructions or tips for accurately scanning weight product barcodes?
When scanning weight product barcodes, make sure your device's camera is focused, and there's adequate lighting. Hold the device steady, align the barcode within the camera's view, and ensure the barcode is clear and not damaged.
What if I accidentally add the wrong weight product to my cart?
If you mistakenly add the wrong weight product to your cart, you can easily remove it by tapping the "X" button next to the item in your cart.
These FAQs should help you understand how to handle and add weight based products to your cart using the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Purchasing 18+ products from a vending machine with age verification

How can I purchase products from vending machine using the 24 SJU - Smart Shopping app?
To purchase products from the vending machine, you can access the vending machine Menu either from the Dashboard or the Scan Page of the app. From there, you can add the products you wish to buy to your cart.
Is there a specific way to locate vending machine products within the app?
Yes, you can use the search bar within the vending machine menu to quickly locate vending machine products. Just enter the product name or relevant keywords to find what you're looking for.
What is the age verification process for purchasing vending machine products using the app?
During the checkout, you will be prompted to verify your age through video streaming. This step is essential for ensuring that only eligible individuals make these purchases securely.
Are there any additional requirements for purchasing vending machine products?
Depending on local regulations and store policies, you may be required to show your ID to confirm your age when purchasing vending machine products. This additional step helps ensure compliance with age-restricted product sales.
Is the age verification process secure?
Yes, the age verification process through video streaming is designed to be secure and confidential. It is meant to protect both your identity and the store's compliance with age-restricted product sales regulations.
What happens if I don't pass the age verification process?
If you do not pass the age verification process, you may not be able to complete the purchase of vending machine products. You can contact the store's support or customer service for further assistance in such cases.
Can I review and adjust the quantity of vending machine products in my cart before making a purchase?
Yes, you can review and adjust the quantity of vending machine products in your cart, just like with any other items. Click the (-) and (+) buttons next to the product to modify the quantity.
These FAQs should help you understand the process of purchasing products from a vending machine with age verification using the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Applying offers to your purchases

Can I find and apply offers for products while scanning them into my cart?
Yes, you can! When scanning products into your cart, you can find and apply offers directly in the Product Dialog that appears after scanning.
What about products from the vending machine? Can I apply offers to those as well?
Absolutely, For products from the vending machine, you can discover and apply offers in the Product Listing.
Is there a way to review and apply offers for products already in my cart?
Yes, you can review and apply offers for products already in your cart. The app provides an "Offers" button next to the product in the Cart, allowing you to review and apply Offer to the item.
Are there any restrictions on the types of products I can apply offers to?
Offer eligibility may vary depending on the specific terms of each offer. Some offers may apply to specific product, while others may have minimum purchase requirements. Make sure to check the offer details for any restrictions.
Can I apply multiple offers to a single product or purchase?
In some cases, you may be able to apply multiple offers to a single product, depending on the product.
Do the applied offers reflect immediately in my cart's total amount?
Yes, once you apply an offer to an eligible product, the discount will be reflected immediately in your cart's total amount.
What should I do if an offer isn't working as expected or if I have questions about specific offers?
If you encounter issues with offers or have questions about specific offers, please refer to the app's help resources or contact customer support through the app for assistance.
These FAQs should help you understand how to apply offers to your purchases using the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Checking and customizing the cart

How do I check what products are in my cart in the 24 SJU - Smart Shopping app?
To verify the products in your cart, you can either click the "Cart" button from the Dashboard or access the cart from the bottom menu in the Scan Page. Both options allow you to view the contents of your cart.
Can I customize the quantity of products in my cart?
Yes, you can. To customize the quantity of products in your cart, click the (-) and (+) buttons next to the respective products. This allows you to increase or decrease the quantity as needed.
What if I want to remove a product from my cart? How can I do that?
If you wish to remove a product from your cart, simply click the (X) button next to the product in the cart. This action will remove the selected product from your cart.
Is there a limit to the number of products I can have in my cart?
In general, there is no specific limit to the number of products you can have in your cart. You can continue adding items to your cart as long as you want, provided they are available in the store.
Can I review the total cost of the items in my cart before checking out?
Yes, you can review the total cost of the items in your cart before proceeding to checkout. The app will display the subtotal of your cart, including any applicable taxes or discounts.
Can I save items in my cart for later and come back to complete the purchase at a later time?
Typically, the 24 SJU - Smart Shopping app is designed for real-time shopping, and the cart will be discarded once you exit the store. It's recommended to complete your purchase during your current shopping session.
What should I do if I encounter issues with my cart or have questions about the items in it?
If you experience any issues with your cart or have questions about the items within it, please refer to the app's help resources or contact customer support through the app for assistance.
These FAQs should help you understand how to check, customize, and manage the items in your cart using the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Checkout and Payment

How do I complete my purchase using the 24 SJU - Smart Shopping app?
To complete your purchase, simply proceed to the checkout when you're ready. You can complete your purchase through Swish payment option provided by the app.
Is my payment information secure when using the Swish payment gateway in the app?
Yes, your payment information is prioritized for security when using the Swish payment gateway. The gateway is designed to ensure the safe and secure processing of your payment details.
What payment methods are available for checkout in the app?
The 24 SJU - Smart Shopping app currently supports a secure Swish payment method for processing your transactions.
What should I do if I encounter any issues during the checkout process or have questions about my payment?
If you experience any issues during the checkout process or have questions about your payment, please refer to the app's help resources or contact customer support through the app for prompt assistance.

These FAQs should help users understand the checkout process and payment within the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Purchase receipt & History

Will I receive a confirmation or receipt after completing my purchase?
Yes, once your transaction is successfully completed, you will receive a purchase confirmation or receipt. This document will include essential details related to your purchase, ensuring you have a record of the transaction.
What information is typically included in the purchase receipt?
A purchase receipt typically includes information such as the date and time of the transaction, a list of the purchased items, the quantity of each item, the total cost, any applicable taxes and the payment method.
Is there a way to review my past transactions or payment history within the app?
The 24 SJU - Smart Shopping app provides a "History" feature that allows you to review your past transactions. You can access this feature to see details of your previous purchases and payments.
Can I download or print my purchase receipt for reference or reimbursement purposes?
Yes, you can download the receipt for your records.
What should I do if I don't receive a purchase receipt after making a transaction?
If you do not receive a purchase receipt after completing a transaction, you can contact customer support through the app to request a copy or clarification regarding the receipt.
Can I use the purchase receipt for expense tracking or tax purposes?
Yes, you can use the purchase receipt for expense tracking or tax purposes. It provides a record of your transaction, including the items purchased and the amount spent.
These FAQs should help users understand the importance of purchase receipts and how to access and use them within the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Collecting products from a vending machine

How do I collect products from a vending machine using the 24 SJU - Smart Shopping app?
After completing your payment for a purchase that includes products from a vending machine, you will see a screen prompt instructing you to collect the products. Stand in front of the vending machine and click the "Collect Products" button located at the bottom of the prompt screen.
Is there a specific location or area where I should stand to collect the products from the vending machine?
Yes, you should stand directly in front of the vending machine to collect your purchased products.
What happens once I click the "Collect Products" button?
Once you click the "Collect Products" button, the vending machine will dispense the products that you have purchased, making them available for you to pick up.
How long do I have to collect my products from the vending machine after making a purchase?
The products from the vending machine will be dispensed only after you click the "Collect Products" button. Make sure to collect the products before you exit the store.
What should I do if I encounter any issues while collecting products from the vending machine?
If you encounter any issues or have concerns while collecting products from the vending machine, please refer to the app's help resources or contact customer support through the app for assistance.
These FAQs should help users understand how to collect products from a vending machine using the 24 SJU – Smart Shopping app. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Settings

1. Viewing profile details

How can I access and view my profile details in the 24 SJU - Smart Shopping app?
To access and view your profile details, navigate to the "Profile" section through the "Settings" menu within the app.
What information is typically available in the profile details?
In your profile details, you can find your name, email address, the sign-in method you used (Bank ID), and your personnummer (personal identification number).
Can I edit or update the information in my profile?
No, currently you cannot edit or update your profile information. The profile information is fetched from the third-party which you use to sign in into our app.
Is the profile information secure and private?
Yes, your profile information is typically kept secure and private. We prioritize the protection of user data and personal information.
What should I do if I notice incorrect information in my profile or have questions about it?
If you notice incorrect information in your profile or have questions regarding your profile details, please refer to the app's help resources or contact customer support through the app for assistance.

2. Contacting store support

How can I contact store support through the 24 SJU - Smart Shopping app?
To contact store support, go to the "Settings" section within the app. There, you'll typically find a "Call Store Support" option. Clicking on this option will connect you to the store's customer support for any assistance you may require.
What type of assistance can I seek from store support?
You can seek various types of assistance from store support, including help with product inquiries, purchase-related questions, technical issues, and any other concerns related to your shopping experience.
Are there specific hours when store support is available for contact?
Store support availability may vary depending on the store's operating hours and policies. Typically, stores aim to provide support during their regular business hours, but some may offer extended support services.
Is the store support service provided within the app secure and private?
Yes, store support services within the app are designed to be secure and private. Your interactions with store support are typically confidential.
Can I request assistance from store support for both Mobile App and Shopping Machine purchases?
Yes, you can generally request assistance from store support for any purchases made through the Mobile App and Shopping Machine.
What should I do if I encounter an issue with the store's customer support service?
If you encounter any issues with the store's customer support service, you can reach out to 24 SJU Support through info@24sju.se.

3. Accessing help resources

How can I access help resources in the 24 SJU - Smart Shopping app?
To access help resources, navigate to the "Settings" menu within the app. There, you will typically find a "Help" section. Click on this section to access helpful guidance on app usage, troubleshooting, and frequently asked questions.
What type of information and resources can I find in the "Help" section?
In the "Help" section, you can usually find information and resources such as Help guides, FAQs and step-by-step instructions for using the app effectively.
Can I search for specific topics or issues within the help resources?
Yes, we provide a search function within the help resources, allowing you to search for specific topics or issues.
Are the help resources regularly updated to address new app features or issues?
The app's help resources are updated to reflect changes in app features, address new issues, and provide solutions to common problems. It's a good practice to check for updates if you encounter issues.
Can I access help resources even when I'm offline?
No, you have to be online to access the help resources.
What should I do if I can't find the information I need in the help resources?
If you can't find the information you need in the help resources, you can often contact customer support through the app for personalized assistance or further clarification.

4. Logging out of your account

How can I log out of my 24 SJU - Smart Shopping app account?
To log out of your account, locate the "Log out" button within the "Settings" section of the app. Click or tap on this button to initiate the log out process.
Why would I want to log out of my account?
Logging out of your account can be important for security reasons. It's a good practice to log out when you're finished using the app, especially on devices that are not your own.
Can I log out of my account from any screen in the app, or do I need to go to the "Settings" section specifically?
You can log out from the app by clicking or tapping on the "Log out" button within the "Settings" section of the app in the Dashboard or Scan Page.
What happens when I log out of my account?
When you log out of your account, you will be signed out of the app. You will need to sign in again through Bank ID to access your account.
These FAQs should help users understand settings related features in the 24 SJU – Smart Shopping. If you have any additional questions or need further assistance, please contact customer support through the app for prompt assistance.

Welcome to the 24 SJU – Smart Shopping Mobile App Help Guide. This comprehensive guide will walk you through the various features and functionalities of the app, making your shopping experience easy and convenient.

 

Table of Contents

1. Getting Started

  • Logging In: Bank ID

 

2. Navigation

  • Finding and Navigating to Stores
  • Opening the Store Door

 

3. Shopping

  • Scanning and Adding Products to Cart
  • Weight Products
  • Purchasing Products from Vending Machine with Age Verification
  • Applying Offers
  • Checking and Customizing the Cart

 

4. Checkout and History

  • Checking Out through Payment Gateway
  • Purchase Receipt
  • Viewing Purchase History

 

5. Collect Products from Vending Machine

6. Settings

  • Viewing Profile Details
  • Contacting Store Support
  • Accessing Help Resources
  • Sign out

 

1. Getting Started

Logging In: Bank ID

  • You can log in to the 24 SJU – Smart Shopping app using your Bank ID.
  • On the app’s login screen, follow the prompts to securely login to your
    account.

 

2. Navigation

Finding and Navigating to Stores

  • In the app’s dashboard, you will find a ”Stores” menu.
  • Tap on it to find the nearest stores and browse through the available stores.
  • You can search for specific stores, view the distance to the store and navigate
    to your chosen store with your Map Application.

 

Opening the Store Door

  • When you’re really close to the store, go to the app’s dashboard and tap on the ’Door’ button. After you do that, a screen will pop up, and it will ask you to swipe a button that says ’Swipe to Open.’ Once you swipe that button, the
    store door will open, and you can go inside.

 

3. Shopping

Scanning and Adding Products to Cart

  • Navigate to the ”Scan” menu on the dashboard.  
  • Use your device’s camera to scan the barcode of a product you wish to purchase.
  • The app will identify the product and add it to your cart.

 

Weight Products: 

  • For Weight Products, Weigh the Products in the scaling machine that you wish to buy.
  • Scan the barcode that is generated from the Barcode Printer to add the products to the cart.

 

Purchasing Products from Vending Machine with Age Verification 

  • For Purchasing Products from Vending Machine, you can access the Vending Machine Menu in the Dashboard or in the Scan Page.
  • You can search for the products through the search bar. You can add the products to the cart and during checkout, you will need to verify your age through video streaming. Follow the prompts to complete your purchase
    securely.
  • You may also have to show your ID if required.

 

Applying Offers

  • For Scanning Products:

You can also find the offers available for a product in the Product Dialog that appears when you Scan a product to the cart.

  • For Vending Machine Products:

You can also find the offers available for a product in the Product Listing.

  • Offers Buton in the cart:

The app provides an ”Offers” button next to the product in the Cart, allowing you to review and apply Offer to the item.

Checking and Customizing the Cart 

  • To verify the products that is added to the cart, Click the Cart button from the Dashboard and from bottom menu in the Scan Page.
  • You can customize the quantity of the products that is added in the cart by clicking the (-) and (+) buttons next to the products.
  • If you wish to remove the product from the cart, Click the (X) button next to the product in the cart.
 
4. Checkout and History

Checking Out through Third-party Payment Gateway 

  • When you’re ready to complete your purchase, proceed to checkout.
  • The app offers a secure Swish payment method for processing your
    transactions.

 

Purchase Receipt 

  • Once the Transaction is successfully completed, you will get your purchase receipt with the particulars related to the purchase.

 

Viewing Purchase History

  •  You can track your past purchases by visiting the ”History” menu on the app’s dashboard.
  • This provides you with an overview of your shopping history for reference.
 
5. Collect Products from Vending Machine
  • If your Purchase includes products from the Vending Machine, after the Completion of Payment you will see a screen prompt that instructs you to
    collect the products from the Vending Machine.
  • Stand before the Vending Machine and click the “Collect Products” button that you see in the bottom of the prompt screen.
  • Once you click the button, the products that you have purchased from the vending machine will be dispensed.

 

6. Settings

The ”Settings” menu can be found in the Dashboard and Scan Page, the following are the actions that can be performed in the settings menu:

Viewing Profile Details 

  • Access your “Profile” through the ”Settings” menu.
  • Here, you can view your name, Sign in Type and personnummer (personal identification number).

 

Contacting Store Support 

  • In the ”Settings” section, you can find a ”Call Store Support” option.
  • This will connect you to the store’s customer support for any assistance you may need.

 

Accessing Help Resources 

  • Within the ”Settings” menu, you can access helpful resources through the “Help” section that provide guidance on app usage, troubleshooting, and frequently asked questions.

 

Sign out 

  • You can Sign out from your account using the “Sign out” button in the ”Settings” section

 

Thank you for choosing the 24 SJU – Smart Shopping Mobile App. If you have any further questions or need assistance, please refer to the help resources or contact our customer support through the app settings.

Button Elements Display
Hur många besökare har jag haft i min butik?

När du valt dina varor så scanner du dem i vår självscanningskassa. ”Blippa” streckkoden mot streckkodsläsaren under skärmen så dyker varorna upp på skärmen. Har du flera av samma vara kan du ”blippa” den flera gånger eller öka antalet på skärmen.

När du scannat samtliga varor väljer du om du vill betala med Swish eller Kort. På skärmen visas hela tiden instruktioner.

När betalningen är slutförd väljer du om du vill ha kvitto och sedan kan du gå ut.

I dagsläget så har vi inte någon panthantering, kanske är det något som dyker upp längre fram.

Hur många besökare har jag haft i min butik?

När du valt dina varor så scanner du dem i vår självscanningskassa. ”Blippa” streckkoden mot streckkodsläsaren under skärmen så dyker varorna upp på skärmen. Har du flera av samma vara kan du ”blippa” den flera gånger eller öka antalet på skärmen.

När du scannat samtliga varor väljer du om du vill betala med Swish eller Kort. På skärmen visas hela tiden instruktioner.

När betalningen är slutförd väljer du om du vill ha kvitto och sedan kan du gå ut.

I dagsläget så har vi inte någon panthantering, kanske är det något som dyker upp längre fram.

24 SJU Snabbköp

KONTAKTA

Frågor om våra butiker? Hör av dig till oss idag.